Our Tofino Visit - when something goes wrong what do you do for your guests?

Not everything has been wonderful in paradise in Clayoquot Sound. After a great first afternoon and evening in Tofino we went to bed in our beautiful spacious room at the Middle Beach resort (see traveller insight posts to read about this process from the travler's point of view). Because my wife wanted to bring her Mother and Step Father along, we booked a large room for five people - i.e. one bedroom, one loft (where our daughter slept) and the sitting area with a pull out couch. My wife and I decided to leave the bedroom to her Mother and we took the sofa. We went to bed around midnight but soon enough discovered it was going to be a rough night. As it turned out we realized that being two feet away from the refrigerator was going to be a big problem because this particular fridge makes a lot of noise every four to five minutes. Not to go through all the excruciating details, suffice it to say that my wife left the room furious at around 2:30 am to try and sleep in the main building's lounge/lobby. I did my best to try and get some shut eye through the noise and did sleep some albeit not very well. You can imagine how we felt come 7:30 am (my wife came back to the room at around 4:30 am). This has never happened to me before - where I stayed at a $300 + a night establishment and had problems at night and no one we could call to fix them. So in the morning we went to the front desk and let the young staff know that we had a huge problem - we had a horrible night and were not about to have another one (we did try unplugging the fridge ourselves but the way the resort installed them does not allow you to reach the plug wherever it is). The young woman in the front desk did what any good hospitality business should do - she was very calm and apologetic and immediately asked us if we wanted to switch rooms to a slightly larger maybe more comfortable one (and also asked if we wanted that fridge unplugged later in the day). And that's what we did. It does not make up for the very bad night last night, but at least the resort made an good effort to make things right. We'll see how this night goes. Other than that today was another great day in the Pacific Rim side of Vancouver Island. More comments in the coming days.

Cheers,

Jaime