In my next to last previous post I related the extremely frustrating experience of trying to help the Mexican Shotokan Karate team who were booked in the wrong city (Brampton) last week (the booking was fone over the telephone and not online - the phone agent recommended the HJ in Brampton, obviously not knowing how far from downtown it is). The team came to Toronto to compete in the World Shotokan Karate Cup at Ryerson University in downtown Toronto. Brampton is about 40 kms from downtown Toronto, a very long trek in rush hour. After hours on the phone we were able to get them moved to a Howard Johnson hotel in Toronto not far from Ryerson. In the end it took several calls (over four and a half hours) to Travelocity and the Howard Johnson hotel to straighten things out. Needless to say, the team has no plans to ever book travel with Travelocity again. On the bright side, they were able to enjoy the city of Toronto on their spare time and went home with three gold medals and three silver medals.-
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